To simplify this, businesses must adopt a softwaredefined approach. Due to some systems being offline for brief periods, we anticipate higher than expected call volume, however, we are fully. Gold support level for both hardware and software products including a. Curvature it hardware, maintenance and support for the. Riverbed was voted best orange business services partner in 2016 with the service award for its high level of governance, responsiveness, ontime delivery, customercentric approach, levels of support.
We are the only provider in the market that can deliver network, server and storage services at scale with a global footprint, liberating it from manufacturer constraints and daily support challenges. Salaries posted anonymously by riverbed technology employees. Silver peak is offering riverbed steelhead hardware customers a more costeffective option by switching to silver peak wan optimization software. Choose business it software and services with confidence. Riverbed diskmemory support contract extended service. We are currently conducting maintenance on our systems to better support you. These products can be purchased as appliances as in the case of the 250 series, a cloud service, or a software package.
Customers can download the updates from the riverbed support web site. If this is your first time using the site, you need to register. Jeff puffenberger promoted to riverbed public sector vp. Host names are humanreadable nicknames that correspond to the ip address of a device connected to a. In august 2019, cambium networks announced the acquisition of the xirrus wireless business from riverbed technology. Riverbed gold support extended service agreement 1. I work as a consultant for professional services in riverbed. Click the register for a support account link in the login frame. Combine solicitation 70 riverbed steelhead support.
These terms and conditions shall apply to the sale or license of products or services from riverbed technology, inc. Apr 11, 2019 jeff puffenberger, formerly senior director of the state, local and education practice at riverbed, has been promoted to vice president for the u. Our integrated, aroundtheclock hardware and software services are backed by ibms product expertise. Riverbed technology is a leading software and hardware provider focused on network performance monitoring, application performance management, and wide area networks, including sdwan and wan optimization. With something like a router, you can find the ios by hook or by crook, and toss it if it breaks. Customers are notified by email when updates are available. The riverbed steelhead product line accelerates the transfer of data and applications between data centers, branch locations, cloud networks, and end users.
Support renewal opportunity for those customers not ready to make a new purchasing decision, who may have let their support contract expire, this may also be an opportunity to renew their riverbed. Hardware and software support services from ibm can help you prevent and resolve issues quickly. Visit the individual steelhead product pages for the latest software and documentation. Riverbed in wide area network wan optimization software. You need to have an active riverbed support contract to get access to the site. To simplify this, businesses must adopt a software defined approach. Host names are humanreadable nicknames that correspond to the ip address of a device connected to a network. Riverbed support contract to renew or not to renew.
Riverbed delivers outstanding technical support and value to its customers worldwide so they can fully leverage their riverbed investment to support their business. Riverbed did not purchase the corporate entity of expand networks and has not assumed any of expands liabilities, obligations or contracts. Riverbed provides software maintenance releases and updates as they are generally available without additional charge. Locationindependent computing turns location and distance into a competitive advantage by allowing it to have the flexibility to host applications and. Products from its network only via riverbed steelhead appliances running specified versions of riverbed wan optimization software that are current on riverbed support and maintenance. Support renewal representatives srr will supply the decommissioned asset form to customers and partners as requested. Wan optimization questions buying used riverbed gear. Riverbed technology is a leading software and hardware provider focused on network performance monitoring, application performance management, and wide area networks, including sdwan and. Indeed may be compensated by these employers, helping keep indeed free for jobseekers. Professional services is the department that handles the heavy lifting within riverbed, and we work with the entire line of riverbed products. Sita is a riverbed authorized support partner riverbed, is the leader in application performance infrastructure, delivering the most complete platform for locationindependent computing. Services means riverbeds currently generally available maintenance and support services and any professional services listed on riverbeds then current price list. The subscription fees for the products also include access to riverbeds thencurrent.
The documentation and software are subject to the restrictions on use and distribution in the riverbed software master license agreement for. Welcome to riverbed support covid19 coronavirus advisory. Riverbed steelhead offers wan optimization products and solutions. This release also implements suggestions and fixes many software problems reported in earlier releases. Learn why having an active riverbed support contract is essential to protecting. Get the magazine read by the nations top 1% of producers delivered to your door monthly. See your riverbed support contract for details about replacement services. Most of the updates to the software seem to be minor and since the steelheads do what i want, i see no reason to continue to pay. Jeff puffenberger, formerly senior director of the state, local and education practice at riverbed, has been promoted to vice president for the u. Riverbed authorized support partners is an exclusive program that enables qualified partners to deliver level 1 and level 2 customer support solutions. Now strengthened with xirrus technology, our wifi portfolio delivers a broad selection of bestinclass wireless networking solutions. Riverbed was voted best orange business services partner in 2016 with the service award for its high level of governance, responsiveness, ontime delivery, customercentric approach, levels of support and adaptability.
Software means machine readable software provided by riverbed, whether. Recognized by independent research firms for delivering an outstanding customer service experience, riverbed support offers 24x7x365 issue resolution, a global logistics. Our technical support organization will continue to offer support and services in line with our agreements. Scottish governments data centre and network services dcns team requires a supplier to provide the. Additional responsibilities included integrating an update service for the product, and an inhouse management application and server to host the updates for clients with a support contract. Our service plans provide you with the support you need to keep your networks up and performing well. Technical support is available 24 hours a day, 7 days a week, by phone, email. Riverbed said wednesday smoot will oversee the companys global support and renewal programs, professional services, education, customer success management and vertical offerings in his new. Recognized by independent research firms for delivering an. Its service plans provide you with the appropriate level of software. This release contains new features and enhancements to existing capabilities.
Provide your contact information and a serial number associated with your account. Customers worldwide depend on riverbed support to protect, maximize, and futureproof their investments in riverbed technologies. Organizations desperately need a simple, fast, costeffective way to both optimize performance and maximize uptime. I am thinking it is best to just let support lapse and purchase a new steelhead if there is a failure to try and save money. As with any software installed on production machines, we strongly advise that you ensure that appinternals xpert collectors dsas are compatible with your particular environment by testing them on one or more nonmissioncritical machines prior to actual deployment.
Technical support is available 24 hours a day, 7 days a week, by phone, email, and the web. Awardwinning 24x7x365 technical support via web, phone, and email software updates and upgrades to new feature releases at no additional cost flexible hardware replacement options expedited by a global logistics network. I personally would never buy a product so reliant on softwaresupport without access to a maintenance contract. Defining a host name is not required for all riverbed products and is available to configure at a customers convenience. Riverbed software support technical support for riverbed. Support and maintenance of riverbed hardware for scottish government. Riverbed provides quality support services covering both hardware and software. The companys product portfolio consists of hardware, software, cloudbased products, and professional services. Riverbed wan acceleration by the numbers infoworld. Access to riverbeds knowledge base, with more than 10,000 searchable.
Steelhead cx accelerates the transfer of data and applications between data centers, branch locations, cloud networks, and end users. With every riverbed support plan, customers receive. Subscription product means any software that is licensed by riverbed on a. Scottish governments data centre and network services dcns team requires a supplier to provide the maintenance and support services in relation to the riverbed steelhead wan acceleration devices for the scottish government and associated bodies. Riverbed did not purchase the corporate entity of expand. Learn about riverbeds standard support plans so you can select the right level. Riverbed technology provides quality support services covering both hardware and software. Riverbed plans to make available for purchase new technical support offerings for expand products. Its products consist of software and hardware focused on network performance monitoring, application performance management, and wide area networks wans, including sdwan and wan optimization. Support and maintenance of riverbed hardware for scottish. Riverbed gold support extended service agreement advance parts replacement 1 year shipment response time. Riverbed maintenance and support offers 24x7x365 issue resolution, a global logistics network, and free software upgrades and new feature. Possibly stating the obvious but support is more than breakfix and software updates.
Support renewal opportunity for those customers not ready to make a new purchasing decision, who may have let their support contract expire, this may also be an opportunity to renew their riverbed support contract so they get all the benefits of riverbeds award winning, global 24x7x365 support. Trade up and save big on steelhead before time runs out. The contents of all maintenance releases and updates are determined by riverbed. Riverbed end user license agreement and product warranty. Indeed ranks job ads based on a combination of employer bids and relevance, such as your search terms and other activity on indeed. Our integrated, aroundtheclock hardware and software services are backed by ibms product expertise, global support infrastructure, thousands of highly trained employees worldwide and watson cognitive computing capabilities. This is a book about what can go wrong with steelhead appliances in a network. Buy a riverbed diskmemory support contract extended service agreement 1 year or other warranties 3rd party at. Maintenance, and support of riverbed hardware and software components general information. This is not a book on how to manage and deploy steelhead appliances, the riverbed deployment guide and the steelhead management console users guide both available from the riverbed support website are the right books for that. To get riverbed credit, be sure to recycle your old appliances using our vendor mcubed global at no cost details below.
Maintenance, and support of riverbed hardware and software. Riverbed gold support extended service agreement 1 year. Be sure to renew your riverbed support contract before it expires to continue to receive. Riverbed enables government enterprises to transform application performance into an advantage by maximizing employee productivity and leveraging it to create new forms of operational agility. Oct 06, 2017 organizations desperately need a simple, fast, costeffective way to both optimize performance and maximize uptime. Due to some systems being offline for brief periods, we anticipate higher than expected call volume, however, we are fully staffed and able to assist with any emergency or unplanned network incidents. Steelhead is also designed to allow it to prioritize delivery of missioncritical applications. A free inside look at riverbed technology salary trends based on 1,332 salaries wages for 452 jobs at riverbed technology. Its products consist of software and hardware focused on network performance monitoring, application performance. Riverbed confirmed assets acquisition of expand networks. For discovery agent for cloud steelhead, visit cloud steelhead. New features, protocols, functionality, performance improvements, and bug fixes all included at no additional cost as part of every support contract. Aug 20, 2014 support and maintenance of riverbed hardware for scottish government. I personally would never buy a product so reliant on software support without access to a maintenance contract.
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